At Octiv, client relationships are our top priority. As a Jnr Account Manager, you will build deep relationships with Octiv clients by supporting them throughout the user journey, understanding their needs, and engaging them with the Octiv Platform.

You’ll be expected to liaise between Octiv clients and our cross-functional internal teams to ensure the timely and successful delivery of our client’s needs.

This opportunity is fantastic if you have a passion for helping others, a drive to provide exceptional customer service, crave ownership, and are eager to build your career and make a difference in a fast-growing B2B SaaS business.

In summary, you will ensure all clients have the Octiv support needed to fully use the Octiv platform and help build a loyal client base.

As an Account Manager, you will report to the Customer Success Team Lead and the Head of Customer Success. 

• Serve as the main point of contact for all client concerns and their needs through email, video call, or in-person meetings.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records and keep track of discussions or updates regarding their needs. 
• Handle support inquiries and requests from clients and address their needs.
• When necessary, log, test, and sign off any identified bugs, workflow issues, or feature requests.
• Develop a thorough understanding of our product and features while driving product adoption.
• Understand the client and the nature of their business. This includes the application of Octiv product knowledge to accommodate their needs.
• Collect and act on client feedback.

• Preference will be given to applicants who are fluent in English and French.
• Prior experience in a customer service/onboarding role.
• Tertiary education or at least 2 years experience in the customer service or Saas industry.
• Ability to juggle several responsibilities simultaneously.
• Strong written and verbal communication skills. 
• Excellent organisational skills and attention to detail.
• Outgoing personality and EQ awareness.
• A strong desire to work in a SaaS space.
• Flexible to change and willing to adapt to new processes.
• Willingness to learn and share skills with your team members.
• A team player.
• Openness to give and receive feedback
• Enthusiasm for health and fitness– because we live our brand.

• A positive, performance-driven work environment in a young, dynamic team with a shared vision.
• Ongoing training and mentorship.
• Direct communication channels and encourage creative input.
• Room for personal and professional development.
• Working in a fast-growing company with international clients.
• HQ in Cape Town CBD with a hybrid home/office structure.
• An open-minded and dynamic working culture.
• A team culture that values people.
• We work hard and play hard.