Customer Stories
Roark Gyms
“Octiv was the all-in-one solution we needed“
Frik Muller
Roark Owner
“Roark is the place where our members can come to have the best hour of their day.”
Introducing Roark Gyms
Roark is a functional fitness gym offering group training and personal training in the heart of Cape Town. Step inside an unassuming building and climb the stairs to discover two awesome open gym spaces – one for men, one for women – with sweeping city views.
Roark is synonymous with positive energy, strong community, friendship and fitness. Their fitness offering can be classified as functional bodybuilding and strength training, offered at a personalised level that suits the individual at every stage of fitness.
Smooth Operations with Octiv
Roark is also known for their excellent member experience and slick operations. Owner, Frik Muller moved Roark onto Octiv as their gym management platform in 2017 to streamline his business admin and give his members a better experience.
Let’s take a look at how Roark leverages Octiv to elevate their services and empower their members.
All-in-One Member Management
Octiv offers Roark a one-stop solution to effortlessly handle member management. With just a few clicks, Roark can activate, deactivate, and manage member information, ensuring easy, automated operations.
Booking and Billing
A seamless workout builder, scheduling tool, class booking system and payments management are all vital parts of Roark’s operations, made so easy with Octiv.
Insightful Reporting for Informed Decisions
Equipped with Octiv’s reporting and financial tools, Frik has an easy view of Roark’s business performance. From detailed attendance reports and tracking coaches’ hours to identifying popular class times, Octiv empowers gym owners with vital insights to make informed decisions. Most importantly, instant financial reporting gives Roark real-time visibility into their financial health.
Lead Generation Made Simple
“Octiv helps us with membership growth and member retention. Through Octiv we can track website leads and get in contact with people easily. We can also keep engagement high with our members because we have visibility into member attendance, and we can check in on members that haven’t been attending.”
Members’ App: Personal Fitness Portal
With Octiv’s branded member app, Roarks’ members have a personalised app to access their class schedules, book sessions, stay in the loop with gym communications and log any injuries for their coach’s attention.
Tailored Fitness Experience with Injury Tracking
Personalisation is important at Roark, and the Octiv injury tracker feature makes it possible. By allowing members to log any pre-workout injuries, Roarks’ coaches can tailor sessions to the member’s individual needs, creating a safe and supportive workout environment for them.
Watch the Roark Story
A Proud Partnership
Roark represents fitness excellence in the market, and Octiv is proud to empower Roark in community-centric fitness management as they deliver exceptional fitness experiences and nurture a thriving fitness community.
Want to power your fitness facility with Octiv?
Click here to view the Functional Fitness Gym Management Software Features Octiv has to offer.